Operations Officer
Responsibilities
- Handle bookings and follow up requests for outbound group tours
- Follow through production and operation processes in adherence to the Company's standards
- Co-ordinate with suppliers on rates and inventory
- Create and support product-built in booking system and subsequent follow up
- Monitor and follow up schedules of deposit and payment with suppliers
- Prepare tour files and detailed briefing for tour escorts
- Co-ordinate with stakeholders for any special requests from customers, ensuring fulfilment by tour escorts and suppliers on tours
- Provide on tour support to tour escorts when problems arising
- Perform ad-hoc duties or projects as and when assigned
Requirements
- Secondary level (HKCEE/HKDSE) with professional training in tourism management or related disciplines
- Min. 5 years' relevant experience in travel industry
- Proactive and well organized
- Good communication and interpersonal skills
- Must be computer literate and familiar with MS Office
- Hands-on experience in ticketing and airline systems
- Fast and accurate typing including Chinese word processing
- Able to work under pressure and meet multiple deadlines
- Good command of both written and spoken English & Cantonese