Co-ordinator / Senior Co-ordinator – Product Development & Operations

Responsibilities

・Conduct relevant research and collect data on current market trends and conditions
・Review and analyze the gathered research data and prepare benchmarking reports, SWOT and GAP analysis
・Understand product development cycle and production procedure
・Support in new product development and itinerary design under the directive of superior.
・Assist in production and operation processes
・Support tour pamphlet / material and price list production.
・Perform ad hoc duties or projects as and when assigned.

Requirements

・Degree holder in tourism/hospitality management or related disciplines
・Minimum 2 years relevant working experience, preferably in travel industry
・Strong interest on tourism and travel products
・Good team player with positive attitude.
・Able to work under pressure and meet tight deadline
・Strong interpersonal and communication skills
・Analytical mind, good problem solving skills and result orientated
・Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
・Familiar with ticketing and airline system is an advantage
・Good command of spoken and written in English, Cantonese and Mandarin
・Fresh graduates will also be considered

Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Manager - Customer Experience

Responsibilities

• Acquire new customers through execution of innovative marketing campaigns
• Plan, implement and monitor customer loyalty programs to increase customer engagement, conversion and retention resulting in business growth
• Collect and analyze customer needs / behavior and market trends to provide quality insights for product development and identify business opportunity to drive business growth
• Identify, execute and monitor improvement initiatives to deliver the best quality and exceptional customer experience at different touch points
• Identify opportunities to optimize the company brand, recommend and execute brand building initiatives to achieve market leadership
• Work closely with internal and external stakeholders in developing analytical platform and database enhancement via CRM solutions
• Work closely with sales & marketing teams to develop and drive sales initiatives
• Support in ad-hoc projects as designed

Requirements

• Degree in marketing / tourism management or related disciplines

• At least 5 years’ relevant experience in customer engagement, CRM campaigns development and management

• Exposure with premium luxury brands and/or travel industry is an advantage

• Excellent communication and interpersonal skills with strong analytical mind and business acumen.

• Good PC literacy and proficiency in both written and spoken English, Cantonese and Mandarin.

Interested parties please send application together with full resume, present and expected salary to jobs@

tcitravel.com

Personal data collected will be used for recruitment purposes only

Supervisor – Group Tour at Branch Office

Responsibilities

• Assist in managing the day-to-day operation of the branch office.
• Supervise the team to achieve the objective of customer centricity in providing excellent customer service
• Lead and drive performance in achieving sales target
• Handle customers’ enquiries and complaints at branch office
• Ensure company’s policies and guidelines are well respected

Requirements

• Higher Diploma or above in tourism management or related disciplines.
• At least 5 years' relevant experience in the travel industry with minimum 2 years in supervisory role.
• Excellent customer service with good communication and organization skills
• Strong leadership and people management skills
• Proficiency in MS Office
• Good command of written & spoken English, Cantonese & Mandarin

Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Senior Accounts Clerk

Responsibilities

• Handle daily accounting operations, including accounting entries, accounts receivable, accounts payable, general expenses and filing etc.
• Perform data entries and prepare vouchers, cheques, e-banking transaction receipts, etc.
• Assist in preparing month-end closing, reports and analysis
• Provide support to the department and perform ad hoc duties as assigned

Requirements

• Secondary level (HKCEE/HKDSE) with LCC higher certification
• Minimum 3 years’ experience in accounts receivable and accounts payable
• Computer literate especially in MS Excel and familiar with Sun System
• Responsible, sensitive to numbers and attentive to details
• Fast and accurate typing skills
• Good command of spoken and written English and Cantonese

Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Travel Consultant – Group Tour at Call Centre

Responsibilities

• Handle customer enquiries and bookings at Call Centre
• Provide professional customer service and build rapport with customers
• Shift duty including Sat/Sun/public holidays is required

Requirements

• Higher Diploma or above, preferably with professional training in travel related disciplines
• Minimum 2 years’ relevant experience in travel industry, preferably in group tour sales
• Excellent customer service and communication skills
• Attentive to details and able to work under pressure
• Must be computer literate and familiar with ticketing and airline system
• Good command of written & spoken English, Cantonese & Mandarin

Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Travel Consultant – Group Tour

Responsibilities

• Handle customer enquiries and bookings at Call Centre / Branch Office
• Provide premium customer services and build rapport with customers
• Work as a team in achieving sales targets and any initiatives set forth by the Company
• Perform outbound escort duties as and when assigned
• Shift duty including Sat/Sun/Public Holidays is required

Requirements

• Higher Diploma or above preferably in tourism management or related disciplines
• Possess outbound tour escort licence
• 3 years' counter sales and outbound tour escort experience
• Proactive, customer focus and pleasant
• Excellent communication and presentation skills
• Attention to details and able to work under pressure
• Must be computer literate
• Good command of written & spoken English, Cantonese & Mandarin
• Candidates with higher qualification will also be considered and trained as long haul tour escort

Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

How to apply? Interested parties please send application together with full resume and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only.