Customer Service and Standard Officer/ Co-ordinator

Responsibilities

 

  • Provide Post- tour services by handling customer comments/feedback through all means including phone calls and emails and record in the system
  • Work closely with Customer Service Assistant for data screening and processing to improve business performance improvement
  • Assist in preparing reports on service quality and analyzing customer needs to make recommendations for service or product improvements
  • Take up ad-hoc tasks and assignments as required
 


Requirements

 

  • High Diploma or above in Business Administration / Hospitality studies
  • Minimum 3 years’ customer services experience, candidates with Customer Service /Travel industry experience are preferred
  • Excellent communication and interpersonal skills
  • Attentive listening and problem- solving skills
  • Computer literate, familiar with MS Office
  • Fast and accurate typing including Chinese word processing
  • Good command of both written and spoken English, Cantonese & Mandarin
  • Less experience will be considered as Customer Service & Standard Co-ordinator
  • Immediately available is highly preferred
  • Interested parties please click “Apply now”



Travel Officer/Advisor - GIT at Branch Office

Job Duties

 

  • Provide professional customer service and build rapport with customers
  • Promote and recommend various group tour products to customers
  • Handle sales and enquiries at branch office and/or over the phone
  • Shift duty including Sat/Sun/public holidays is required
  • Escorting tours
 
 


Requirements

 

  • High Diploma or above, preferably with training in travel related subjects
  • At least 3 years' counter and escort experience
  • Excellent customer service and communication skills with a caring attitude
  • Attention to details and follow up
  • Proficiency in MS Office is preferred
  • Good command of written & spoken English, Cantonese & Mandarin
  • Applicant with higher qualification and more experience can be considered and trained as long haul tour escort
  • Candidates with immediate availability is highly preferred



How to apply?Interested parties please send application together with resume, present & expected salary to jobs@tcitravel.com

or WhatsApp Ms Ho +85268966747

 

(Personal data collected will be used for recruitment purposes only.)