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Officer – Customer Service & Standard

Job Duties

Requirements

High Diploma or above in Business Administration / Hospitality studies.
Minimum 3 years’ customer services experience, candidates with Customer Service /Travel industry experience is preferred.
Excellent communication and interpersonal skills.
Attentive listening and problem- solving skills
Customer focus, patient and tactful.
Computer literate, familiar with MS Office especially MS Excel & Powerpoint.
Fast and accurate typing including Chinese word processing.
Good command of both written and spoken English, Cantonese & Mandarin.
Immediately available is highly preferred

Officer - Cruise & Operations

Job Duties

Direct report to Chief Product Development officer.
Perform daily production and operations in accordance with established work processes, ensuring operational excellence and efficiency.
Provide up-to-date market intelligence of external environment, including research, evaluation of products and destination requirements as well as competitor performance.
Assist superior in business planning and the development of cruise tour packages to meet market demand and grow the business
Follow through production processes in adherence to the company's product and service standards, ensuring operational excellence and efficiency.
Support in the product development process such as
R & D and itineraries under the superior's directive.
Create and support product-built in booking system, follow up inputs of cost breakdowns, and other entries as required.
Perform ad hoc duties or projects as and when assigned.

Requirements

Assistant Manager - Product Marketing

Job Duties

Manage and implement efficient and targeted Marketing Communication strategy through appropriate channels, events, and PR activities.
Ensure product communications initiatives are in line with company standards
Provide Central editorial service and content development of documents with a focus on marketing, advertising, and corporate communications.
Enforce corporate branding guidelines on all advertising/promotional materials/ collaterals with product offerings.
Explore, evaluate & develop new and cost-effective media channels for designated customer segmentation.
Conduct market research to understand customers’ needs and preferences.
Create engaging marketing content, including brochures, social media posts, and email campaigns.
Collaborate with Product Development department and Sales Service Centre to refine product features in alignment with company’s business strategies.
Support ad-hoc projects as needed.

Requirements

Degree in Marketing/Journalism/Communications or related discipline
At least 5 years’ relevant experience, preferably in Travel/Tourism/Media industry
Good knowledge on customer behaviour and market trends
Good communication skills
Able to work under pressure and meet multiple deadlines.
Strong PC skills in Word, Chinese Word Processing, Excel, PowerPoint, and knowledge in CRM system management
Excellent writing skills in Chinese
Immediately available will be an advantage.

Assistant Manager – Cruise & Operations

Job Duties

Liaise with GSA Principles on product development and promotional activities.
Provide market intelligence of external environment, products & destination requirements, as well as competitors’ analysis.
Assist superior in business planning and development of cruise tour packages.
Work closely with Marketing Department for marketing activities.
Negotiate with vendors/suppliers to achieve higher yield and reduce cost.
Follow through production processes in adherence to the company’s service standards and constantly review work for efficiency.
Support in product development process under the superior’s directive.
Create and support product-built in the system, follow up inputs of cost breakdowns, and other entries as required.
Contribute to training on product knowledge and operating system to improve productivity and efficiency.
Perform ad hoc duties or projects as and when assigned.

Requirements

Higher Diploma or above in Tourism Management or Travel related disciplines.
Minimum 7 years' relevant experience in travel industry with at least 3 years in supervisory.
Innovative, analytical and detailed mind.
Good planning and organizing skills.
Good communication and negotiation skills.
Good interpersonal and supervisory skills.
Able to work under pressure and meet multiple deadlines.
Must be computer literate and familiar with ticketing and airline systems.
Good command of written and spoken English & Chinese.
Candidates with less experience will be considered as Officer.

Travel Officer/Advisor - GIT at Branch Office

Job Duties

Requirements

High Diploma or above, preferably with training in travel related subjects
At least 3 years' counter and escort experience
Excellent customer service and communication skills with a caring attitude
Attention to details and follow up
Proficiency in MS Office is preferred
Good command of written & spoken English, Cantonese & Mandarin
Applicant with higher qualification and more experience can be considered and trained as long haul tour escort
Candidates with immediate availability is highly preferred

Travel Officer/Advisor – Cruise & FIT

Job Duties

Requirements

Higher Diploma or above with training in travel related subjects
Minimum 3 years' relevant experience, preferably with cruise; FIT sales and air ticket sale experience
Pleasant, customer-oriented with good communication skills
Attentive to details and able to work under pressure
Computer literate, familiar with MS Office especially MS Excel & word
Good command of written & spoken English, Cantonese & Mandarin
Immediately available is highly preferred

How to apply?Interested parties please send application together with resume, present & expected salary to jobs@tcitravel.com

or WhatsApp Ms Ho +85268966747

(Personal data collected will be used for recruitment purposes only.)