Co-ordinator / Senior Co-ordinator – Product Development & Operations

Responsibilities
 

・Conduct relevant research and collect data on current market trends and conditions
Review and analyze the gathered research data and prepare benchmarking reports, SWOT and GAP analysis
Understand product development cycle and production procedure
Support in new product development and itinerary design under the directive of superior.
Assist in production and operation processes
Support tour pamphlet / material and price list production.
Perform ad hoc duties or projects as and when assigned.

 

 




Requirements


・Degree holder in tourism/hospitality management or related disciplines
Minimum 2 years relevant working experience, preferably in travel industry
Strong interest on tourism and travel products
Good team player with positive attitude.
Able to work under pressure and meet tight deadline
Strong interpersonal and communication skills
Analytical mind, good problem solving skills and result orientated
Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
Familiar with ticketing and airline system is an advantage
Good command of spoken and written in English, Cantonese and Mandarin
Fresh graduates will also be considered


Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Manager - Customer Experience

Responsibilities
 

Acquire new customers through execution of innovative marketing campaigns
Plan, implement and monitor customer loyalty programs to increase customer engagement, conversion and retention resulting in business growth
Collect and analyze customer needs / behavior and market trends to provide quality insights for product development and identify business opportunity to drive business growth
Identify, execute and monitor improvement initiatives to deliver the best quality and exceptional customer experience at different touch points
Identify opportunities to optimize the company brand, recommend and execute brand building initiatives to achieve market leadership
Work closely with internal and external stakeholders in developing analytical platform and database enhancement via CRM solutions
Work closely with sales & marketing teams to develop and drive sales initiatives
Support in ad-hoc projects as designed



Requirements
 
Degree in marketing / tourism management or related disciplines
At least 5 years’ relevant experience in customer engagement, CRM campaigns development and management
Exposure with premium luxury brands and/or travel industry is an advantage
Excellent communication and interpersonal skills with strong analytical mind and business acumen.
Good PC literacy and proficiency in both written and spoken English, Cantonese and Mandarin.
 
Interested parties please send application together with full resume, present and expected salary to jobs@
tcitravel.com
Personal data collected will be used for recruitment purposes only
 
Supervisor – Group Tour at Branch Office

Responsibilities
 

Assist in managing the day-to-day operation of the branch office.
Supervise the team to achieve the objective of customer centricity in providing excellent customer service
Lead and drive performance in achieving sales target
Handle customers’ enquiries and complaints at branch office
Ensure company’s policies and guidelines are well respected

 
 
 

 



Requirements


• Higher Diploma or above in tourism management or related disciplines.
• At least 5 years' relevant experience in the travel industry with minimum 2 years in supervisory role.
• Excellent customer service with good communication and organization skills
• Strong leadership and people management skills
• Proficiency in MS Office
• Good command of written & spoken English, Cantonese & Mandarin

 
Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only
Senior Accounts Clerk

Responsibilities
 

• Handle daily accounting operations, including accounting entries, accounts receivable, accounts payable, general expenses and filing etc.
• Perform data entries and prepare vouchers, cheques, e-banking transaction receipts, etc.
• Assist in preparing month-end closing, reports and analysis
• Provide support to the department and perform ad hoc duties as assigned

 
Requirements
Secondary level (HKCEE/HKDSE) with LCC higher certification
Minimum 3 years’ experience in accounts receivable and accounts payable
Computer literate especially in MS Excel and familiar with Sun System
Responsible, sensitive to numbers and attentive to details
Fast and accurate typing skills
Good command of spoken and written English and Cantonese
 
Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Travel Consultant – Group Tour at Call Centre

Responsibilities
 
Handle customer enquiries and bookings at Call Centre
Provide professional customer service and build rapport with customers
Shift duty including Sat/Sun/public holidays is required
 
 
  
 
 
 

 




Requirements

 

Higher Diploma or above, preferably with professional training in travel related disciplines
Minimum 2 years’ relevant experience in travel industry, preferably in group tour sales
Excellent customer service and communication skills
Attentive to details and able to work under pressure
Must be computer literate and familiar with ticketing and airline system
Good command of written & spoken English, Cantonese & Mandarin
 
Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

Travel Consultant – Group Tour

Responsibilities

 

Handle customer enquiries and bookings at Call Centre / Branch Office
Provide premium customer services and build rapport with customers
Work as a team in achieving sales targets and any initiatives set forth by the Company
Perform outbound escort duties as and when assigned
Shift duty including Sat/Sun/Public Holidays is required

 

 

 
 
 
 

 



Requirements

 

Higher Diploma or above preferably in tourism management or related disciplines
Possess outbound tour escort licence
3 years' counter sales and outbound tour escort experience
Proactive, customer focus and pleasant
Excellent communication and presentation skills
Attention to details and able to work under pressure
Must be computer literate
Good command of written & spoken English, Cantonese & Mandarin
Candidates with higher qualification will also be considered and trained as long haul tour escort
 
Interested parties please send application together with full resume, present and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only

How to apply? Interested parties please send application together with full resume and expected salary to jobs@tcitravel.com
Personal data collected will be used for recruitment purposes only.